Return Policy for Ocean Traders Online Store

Effective Date: [15 August 2023]

Thank you for shopping at Ocean Traders Online Store. We want to ensure your shopping experience with us is exceptional. Please take a moment to review our return policy outlined below.

1. Returns and Refunds

We accept returns for eligible items within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items

The following items are not eligible for return:

• Gift Cards: Gift cards cannot be returned or refunded.
• Netflix Gift Cards: Netflix gift cards are non-returnable and non-refundable.
• PlayStation Store Gift Cards: PlayStation Store gift cards cannot be returned or refunded.
• Xbox Gift Cards: Xbox gift cards are non-returnable and non-refundable.

3. Return Process

If you wish to return an eligible item, please follow these steps:

• Contact our customer service team at [oceantradersofficial@gmail.com/+923304950853] within 30 days of your purchase to initiate the return process.
• Provide your order number and details about the item you wish to return.
• Our customer service team will guide you through the return process, providing you with any necessary instructions and a return shipping label, if applicable.
• Once we receive and inspect the returned item, we will process the refund, excluding any shipping charges, within [7] business days.

4. Refunds

Refunds will be issued using the same payment method used for the original purchase. Please allow [7] business days for the refund to reflect in your account.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the item. We will provide instructions on how to return the item, and we will either replace it or issue a refund, including any shipping charges.

6. Contact Us

If you have any questions or concerns about our return policy, please contact our customer service team at [oceantradersofficial@gmail.com/+923304950853].

Please note that this return policy applies only to purchases made through the Ocean Traders Online Store. For products purchased through other retailers or platforms, please refer to their respective return policies.

Ocean Traders reserves the right to update or modify this return policy at any time without prior notice.

Thank you for choosing Ocean Traders Online Store. We appreciate your business!

Sincerely,

Ocean Traders Online Store